What is your confirmation policy?
Jess Gill2021-06-16T18:02:04+00:00All scheduled cleanings are confirmed no later than 48 hours prior to the scheduled cleaning. For recurring service customers, dates are confirmed several weeks in advance.
What about holidays or changing a scheduled cleaning visit?
Jess Gill2021-06-16T18:00:56+00:00If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 24-hour [...]
What is your refund policy?
Jess Gill2021-06-16T18:01:10+00:00You are the most important part of our business. If you are not 100% satisfied with your cleaning service, please call us IMMEDIATELY! We stand behind our work with a [...]
What is your cancellation policy?
Jess Gill2021-06-16T18:08:49+00:00There is a $50 cancellation fee for all confirmed cleanings that are canceled with less than two business days’ notice. Weekly, bi-weekly, and monthly clients will not be charged for [...]
What if something gets broken or damaged during cleaning?
Jess Gill2021-06-16T18:01:29+00:00We are committed to treating your property and all your possessions with respect and care. If an item is broken or damaged during cleaning, we will leave a note with [...]
Is there anything you won’t do?
Jess Gill2021-06-16T18:01:41+00:00Our team members are not responsible for washing and folding laundry or washing dishes. Additionally, we are committed to creating a safe work environment. Therefore, we do not use ladders [...]
