FREQUENTLY ASKED QUESTIONS ABOUT OUR BALTIMORE HOME & COMMERCIAL CLEANING COMPANY
MCM Cleaning only employs insured team members for our home cleaning and commercial cleaning company in Baltimore who pride themselves on providing quality cleaning services. We train each team member to perform detailed cleanings that guarantee our customers’ satisfaction. We stand behind our work with a 24-hour guarantee. If you’re not completely satisfied, simply contact our commercial cleaning company in Baltimore within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations.
We cover all of Baltimore with our home cleaning services, including Towson, Nottingham, White Marsh, Middle River, Ellicot City, Catonsville, Halethorpe, Lansdowne, and Linthicum Heights. Please contact us for more information
We can guarantee a day but not a specific time. However, if you contact us on the day of your cleaning service, we will be glad to estimate the time our team will arrive. If you need a specific time guarantee, feel free to get in touch with us and we will do our best to reach a mutually agreeable solution.
MCM Cleaning asks that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams. Try to remove any cosmetics from the bathroom vanity, and remove food/dishes from the kitchen counter. Our Baltimore home cleaning service professionals only ask this so that we can do a better job cleaning, scrubbing, and sanitizing.
MCM Cleaning Services is fully equipped with top-quality products and commercial vacuums to clean your home. However, if you have preferred products, you may request that we use them in cleaning your home.
You are certainly welcome to be present during the cleaning if that makes you most comfortable! Many of our home cleaning service clients in Baltimore give us a key, passcode, or access to a security lockbox located outside of their home. Any key given to us by a client to keep on file is individually coded and protected in MCM Cleaning’s offices. If we are unable to gain access to the property for a scheduled cleaning, there is a $50 cancellation fee.
We love your pets but they do not know us yet, therefore for our safety and your pets safety we ask that you please kennel them or put them in a room we won’t be cleaning.
Our Baltimore home and commercial cleaning company accepts cash, check, Venmo, Zelle, PayPal, or CashApp, and payment is due at time of service. A $25 fee will be assessed for all returned checks.
We do not require tips, but it is a powerful way to say thank you to your cleaning team. Remember, your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.
Our pricing is designed to ensure you get your money’s worth, while also paying our employees a fair wage. Our home and commercial cleaning company in Baltimore employs members are professional, licensed, and bonded, and we believe in treating our employees fairly because they become family. This ensures we know the team members assigned to your property extremely well, allowing us to double down on our satisfaction guarantee.
We also carry general liability insurance to protect your home and possessions from any accidents as well as worker’s compensation insurance to protect our employees should they suffer an injury on the job. Many other companies and individuals who clean homes unlicensed can charge cheaper rates, but you take the risk of property damage and theft.
All scheduled cleanings are confirmed no later than 48 hours prior to the scheduled cleaning. For recurring service customers, dates are confirmed several weeks in advance.
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 24-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.
You are the most important part of our business. If you are not 100% satisfied with your commercial or home cleaning services in Baltimore, please call us IMMEDIATELY! We stand behind our work with a 24-hour guarantee. If you’re not completely satisfied, simply contact us within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations.
There is a $50 cancellation fee for all confirmed cleanings that are canceled with less than two business days’ notice. Weekly, bi-weekly, and monthly clients will not be charged for the first cancellation each year.
Our Baltimore home cleaning service team is committed to treating your property and all your possessions with respect and care. If an item is broken or damaged during cleaning, we will leave a note with the item to let you know. We will also work with you to find a suitable resolution.
Our team members are not responsible for washing and folding laundry or washing dishes. Additionally, we are committed to creating a safe work environment. Therefore, we do not use ladders more than two steps high or move anything heavier than 35 pounds as these types of activities can put our team members at risk of injuries.
If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.
