FREQUENTLY ASKED QUESTIONS
The first house cleaning visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks for our professionals to get the home up to MCM standards. The first house cleaning visit is performed on an hourly basis. Your estimate for this house cleaning service visit will be expressed as a cost range.
Once this initial visit has occurred, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular house cleaning visits are charged a flat fee. You will receive an estimate for both the initial cleaning and the regular house cleaning visits up front. Once the initial house cleaning has been completed, we will confirm your regular house cleaning price.
Every house is unique, and every house cleaning fee is individually based. Things that will affect your house cleaning estimate include the size of your home, number of residents, number of pets, number of bathrooms, how often you want our maids to clean, etc.
We have a standardized formula for calculating each individual cleaning estimate in a uniform way if you would like to see what information is necessary to accurately estimate your cleaning service cost.
MCM is a professional cleaning service, and we employ insured residential team members who pride themselves in quality cleaning services. Upon being hired, each team member is trained to perform the detailed cleaning plans to our customers’ specifications. We stand behind our work with a 24-hour guarantee. If you’re not completely satisfied, simply contact us within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations.
MCM Cleaning ordinarily guarantees a specific day for your house cleaning but not a specific time. Due to our flexible and ever-changing schedule, we are unable to commit to a specific time of day for our team to arrive. However, if you contact us on the day of your cleaning service, we will be glad to estimate the time our team will arrive. If you need a specific time guarantee, feel free to discuss this with Carmelina the owner. Within reason, we will do our best to reach a mutually agreeable solution.
You may pay by cash, check or credit card. Payment is due at time of service. If you do not intend to be at home at the time of your MCM services visit you may choose to either leave cash or a check on the kitchen counter the morning of your house cleaning. If you choose to pay by credit card, we will keep your credit card information on file at the office and charge your card once each house cleaning is completed. A fee will be assessed for all returned checks.
Since our professional team cleans Monday – Friday, 8 a.m. to 5 p.m., most of our clients aren’t home, but most of our clients trust MCM Cleaning with the key to their home, garage access code, or even a security lock box located outside of their home. All house keys given to keep on file in the office are individually coded and protected.
MCM Cleaning Services offers regular housecleaning on a daily, weekly, bi-weekly and monthly basis. In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, new construction clean up, and occasional maintenance cleans for customers that just need a little extra help. Our most popular visit is every two weeks, but we will schedule according to your needs.
MCM Cleaning asks that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams. Try to remove any cosmetics from the bathroom vanity, and remove food/dishes from the kitchen counter. We only ask this so that we can do a better job cleaning, scrubbing and sanitizing.
We are committed to treating your house and all your possessions with respect and care. Unfortunately, sometimes in the cleaning process items may be broken. If this occurs, the cleaning team will leave a note with the item to let you know. The owner or manager will work with you to find a suitable resolution.
No, MCM cleaning service crew comes to your home fully equipped to clean with top-quality products and commercial vacuums. However, because MCM is flexible, if requested and provided, we may clean with your preferred products depending on the chemicals.