Submission-Receipt2024-02-06T19:49:41+00:00

THANK YOU FOR YOUR SUBMISSION!

Thank you for submitting your request for an estimate! We will be in touch shortly. In the meantime, please browse our most frequently asked questions below.

How do I know I can trust MCM Cleaning?2024-11-13T20:37:43+00:00

MCM Cleaning only employs insured team members for our home cleaning and commercial cleaning company in Baltimore who pride themselves on providing quality cleaning services. We train each team member to perform detailed cleanings that guarantee our customers’ satisfaction. We stand behind our work with a 24-hour guarantee. If you’re not completely satisfied, simply contact our commercial cleaning company in Baltimore within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations. 

Do you cover my area?2024-11-13T20:38:28+00:00

We cover all of Baltimore with our home cleaning services, including Towson, Nottingham, White Marsh, Middle River, Ellicot City, Catonsville, Halethorpe, Lansdowne, and Linthicum Heights. Please contact us for more information

Do you guarantee a day and time for my cleaning appointment?2021-06-16T18:02:15+00:00

We can guarantee a day but not a specific time. However, if you contact us on the day of your cleaning service, we will be glad to estimate the time our team will arrive. If you need a specific time guarantee, feel free to get in touch with us and we will do our best to reach a mutually agreeable solution.

What should I do to prepare before your cleaning team arrives?2024-11-13T20:39:29+00:00

MCM Cleaning asks that you pick up clothing, toys and other household items prior to a visit from our housekeeping teams. Try to remove any cosmetics from the bathroom vanity, and remove food/dishes from the kitchen counter. Our Baltimore home cleaning service professionals only ask this so that we can do a better job cleaning, scrubbing, and sanitizing.

Do I need to supply cleaning supplies and equipment?2021-06-16T18:01:22+00:00

MCM Cleaning Services is  fully equipped with top-quality products and commercial vacuums to clean your home. However, if you have preferred products, you may request that we use them in cleaning your home.

Do I need to be home during the cleaning?2024-11-13T20:40:51+00:00

You are certainly welcome to be present during the cleaning if that makes you most comfortable! Many of our home cleaning service clients in Baltimore give us a key, passcode, or access to a security lockbox located outside of their home. Any key given to us by a client to keep on file is individually coded and protected in MCM Cleaning’s offices. If we are unable to gain access to the property for a scheduled cleaning, there is a $50 cancellation fee.

What do I do with my pets?2021-06-16T18:01:04+00:00

We love your pets but they do not know us yet, therefore for our safety and your pets safety we ask that you please kennel them or put them in a room we won’t be cleaning.

How and when do I pay for cleaning services?2024-11-13T20:41:52+00:00

Our Baltimore home and commercial cleaning company accepts cash, check, Venmo, Zelle, PayPal, or CashApp, and payment is due at time of service. A $25 fee will be assessed for all returned checks.

Do you accept tips?2021-06-16T18:01:52+00:00

We do not require tips, but it is a powerful way to say thank you to your cleaning team. Remember, your appreciation need not be monetary. A personal note from you expressing your appreciation for their service can mean a great deal.

Why are your prices higher than some of the other companies or individuals I’ve contacted?2024-11-13T20:42:47+00:00

Our pricing is designed to ensure you get your money’s worth, while also paying our employees a fair wage. Our home and commercial cleaning company in Baltimore employs members are professional, licensed, and bonded, and we believe in treating our employees fairly because they become family. This ensures we know the team members assigned to your property extremely well, allowing us to double down on our satisfaction guarantee.

We also carry general liability insurance to protect your home and possessions from any accidents as well as worker’s compensation insurance to protect our employees should they suffer an injury on the job. Many other companies and individuals who clean homes unlicensed can charge cheaper rates, but you take the risk of property damage and theft.

What is your confirmation policy?2021-06-16T18:02:04+00:00

All scheduled cleanings  are confirmed no later than 48 hours prior to the scheduled cleaning. For recurring service customers, dates are confirmed several weeks in advance.

What about holidays or changing a scheduled cleaning visit?2021-06-16T18:00:56+00:00

If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 24-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.

What is your refund policy? 2024-11-13T20:43:46+00:00

You are the most important part of our business. If you are not 100% satisfied with your commercial or home cleaning services in Baltimore, please call us IMMEDIATELY! We stand behind our work with a 24-hour guarantee. If you’re not completely satisfied, simply contact us within 24 hours to arrange for us to come back and re-clean the specific areas that did not meet your expectations.

What is your cancellation policy?2021-06-16T18:08:49+00:00

There is a $50 cancellation fee for all confirmed cleanings that are canceled with less than two business days’ notice. Weekly, bi-weekly, and monthly clients will not be charged for the first cancellation each year.

What if something gets broken or damaged during cleaning?2024-11-13T20:44:38+00:00

Our Baltimore home cleaning service team is committed to treating your property and all your possessions with respect and care. If an item is broken or damaged during cleaning, we will leave a note with the item to let you know. We will also work with you to find a suitable resolution.

Is there anything you won’t do? 2021-06-16T18:01:41+00:00

Our team members are not responsible for washing and folding laundry or washing dishes. Additionally, we are committed to creating a safe work environment. Therefore, we do not use ladders more than two steps high or move anything heavier than 35 pounds as these types of activities can put our team members at risk of injuries. 

If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.

What Our Clients Are Saying

MCM Cleaning Services, LLC.
Excellent
5.0
Based on 316 reviews
review us on
Amanda R.
Daniela did a really great job on the house. She arrived in a timely manner and made me feel comfortable about taking care of all my needs as we did the walk through to go over everything. I will be working with them again 😊
Anthony V.
They are the best! Doug does a great job in all aspects of managing the initial call, the estimate, the appointment-scheduling, the communications both pre- and post-cleaning, the cleaning itself, the posting of pre-cleaning and post-cleaning photos, and the billing. I couldn't be happier, and highly recommend them!
Linda R.
The ladies did a super job; glass lights are sparkling clean, surfaces are dusted and shiny, toilets are cleanest since we lost our cleaning lady two months ago.Highly recommend MCM if you are fortunate enough to get on there schedule.Carmela and Marcella are hardworking women!
Kimberly M.
We were moving into a place that was not clean and the oven was expecially filthy. MCM Cleaning took care of that for me and the place looks great! It was well worth it!
Nz
Amazing service! Will absolutely use again and recommend to others.
Patricia C.
Wonderful service and the most respectful ladies! Totally felt comfortable with them after the first cleaning. They are so dilligent and more careful with all of our things and house than our own kids are haha 🙂 There work is top notch and they have truly became friends in this short time of re-occuring cleanings. My kids will say mom look how miss Jordan cleaned my room! So happy that I found this company!
Jan C.
Excellent service with great detail in cleaning! Our house FEELS clean!
Isaiah
Amazing cleaning service. Kind, thoughtful and super detailed. Would highly recommend!!
Reed H.
I've used MCM Cleaning for years and have known the owner for many more. The MCM Cleaning team always provides excellent quality, are absolutely dependable and trustworthy, and are about the nicest people I know. They treat my home as if it were their own ... and treat me as family.
Deb B.
I am so grateful for MCM Cleaning LLC! I am physically unable to do many tasks around the house and MCM has been a lifesaver! The team knows my house well and is very in tune with all my pet peeves. They do a fantastic job and always ask me to walk through the house upon their completion. Occasionally I may find an area that needs a little more attention and they will take care of it immediately. I highly recommend MCM Cleaning. After their first visit to your home and once you experience their professional and see the job they have done cleaning your home, you will be hooked. 😊
Kevin B.
Per usually they exceed expectations. They showed up on time and the results are amazing. Highly recommend.
Tierra N.
I was very thankful to meet and get serviced by Daniela. She did an amazingggggg job on my deep clean for the new year. From the moment I reached out and every point of contact was very professional(thats hard to come by these days). I will continue to support this great business
Lauren Van W.
Carmelina, Elvia and Mary did a wonderful job cleaning our home after renovations and prior to moving in. It made our moving process much less stressful, and we were very impressed. Will use them again in the future!
Dan L.
Awesome job and quick too. These ladies work hard start to finish!
Raghav S.
The crew came on time, and got everytjing done in a jiffy! My place has never smelled or looked better. Couldn't be happier. 10/10 would recommend!
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COVID-19 Update

While we are still learning more about SARS-CoV 2, it is currently not believed to be transmitted through the HVAC systems. If you believe that your HVAC system needs to be disinfected, contact an HVAC professional who is well-versed in the cleaning rules and regulations on HVAC systems. For more information on HVAC Cleaning visit the National Air Duct Cleaners Association (NADCA).

Additional COVID-19 Links

CONTACT US

  • Some Baltimore Address, Baltimore, MD  21224
  • 1.800.555.1234
  • support@mcmcleaning.com
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